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All items sent to us for exchange will be inspected thoroughly. We will only accept returns in the ORIGINAL UNALTERED PACKAGING with the packaging intact as it was sent to you.
All hair merchandise is packaged in clear packaging allowing you to view and to touch the hair merchandise without removing the packaging. If the merchandise is removed from the packaging the seals will be broken making the item unsuitable for exchange. IF THE ITEM IS REMOVED AND USED, WE WILL NOT ACCEPT ANY REFUNDS OR EXCHANGES for the merchandise. Handling includes combing, brushing, washing, dying, curling, braiding, spraying, wearing, etc. You have 3 days after receipt of wig to notify us and return wig back to us (3 days). In the event that you receive your custom lace wig and you have an issues with it, you are to notify us in 24 hours so that we can determine how best to resolve it. Keep in mind that custom units are done/made to your specifications not ours. If error was due to incorrect measurements, wrong color choice etc. no exchange will be issued. We will however try to have the wig fixed, repair etc. Repairs or adjustments will be at your expenses.
All exchanges must be pre-approved and you will receive information via email as to how we will proceed. When returning wig be sure to include note with reason for return, date of purchase and return number we have given you. All returns will insure a 25% restocking fee. Customer is responsible for all return cost, we are not responsible for lost or stolen mail. These terms cover phone sales, EBay sales, salon sales and sales threw our website.
Mailing/shipping of your package. We ship Via the USPS, priority or Express service. We do not work for the USPS and is not responsible for package once sipped. If package is lost or not delivered to you, we have 30 days before we can file an insurance claim. We do insure all purchases (USA only) Due to the fact that mail sometimes get lost by the USPS we have added this clause which is common law and has always been in effect. THE MAIL BOX RULE (i.e. the postal rule), (postal acceptance rule) is a term of common law which determine) the timing of acceptance of an offer when mail is contemplated as the medium of acceptance. The general principal is that a contract is formed when acceptance is actually communicated to the offeror. (Seller) the mailbox rule is an exception to the general principal. The main effect of the mailbox rule is that the risk o acceptance being delivered late or lost in the post is placed upon the offered(Buyer) all packages shipped by us have tracking and can be tracked by buyer.
INTERNATIONAL SHIPMENTS:
International Shipments must clear customs. The rules and requirements for customs clearance vary by country. It is the customers responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
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